USAgencies Credit Union is looking out for you in the fight against fraud.
Nearly 60 percent of Americans are taking a vacation trip this summer. Whether you plan a white water rafting trip close to home, or a Caribbean cruise, you can use your credit and debit cards with confidence.
As your financial services partner, USAgencies Credit Union is looking out for you. One of the ways we do that is by offering monitoring systems that help you track your card use. You can easily set up email or text alerts to notify you of transactions, deposits and other activity on your account. Report any suspicious activity to us immediately so we can help to protect you and stop the fraud.
We offer the new EMV chip cards. They provide you with an extra layer of security because every time you buy something, the chip card creates a unique transaction code that cannot be used again. There are some things you should be aware of when it comes to EMV cards. For example, if the merchant doesn’t have a chip reader then you have to swipe the card. If you are buying something online, of course, there is no chip reader. That’s why we recommend that you monitor your card activity and alerts.
When you travel, remember the convenience of the CO-OP ATM Network which gives you access to thousands of ATMs where you won’t pay a fee.
Unfortunately, thieves can place “skimming” devices on ATMs to steal your card and PIN numbers, so they can make fake cards and steal your money. Look for anything unusual near the speakers and beside the screen. Pull or twist on the device where you insert your card to make sure it’s secure. If it is loose, there may be a skimming device inside. If you find a skimming device has been attached, don’t use the ATM – call police immediately.
When you’re entering your PIN number, use your other hand to shield the number from anyone who may be watching. Know that your PIN can be stolen in other ways too. There is a heat signature left on non-metal keypads for several minutes after you use it. Infrared cameras installed on Smartphones can be used to measure this heat signature and obtain your PIN. Stop this fraud by resting your fingers on other keys while typing in your PIN.
One of the things we do to prevent fraud is to keep our eyes open for any unusual use of your cards. For example, if you normally only use it locally and all of a sudden charges occur at a European resort, that could indicate suspicious activity. For your protection in that case, we might block further transactions from your card and try to contact you. You can avoid that inconvenience by letting us know when and where you’ll be traveling.
Take your receipts with you—never leave them at the counter or in your shopping bag. They might contain information helpful to thieves.
In case you do have to report fraud or suspicious activity, make a list of cards and account numbers, but keep it in a secure place instead of in your wallet. This list will help to stop fraud as quickly as possible.
If you fear you may have lost your card, but you’re not sure, contact us as soon as possible. We have the ability to put a “soft block” on your card while you look. This ensures that no one could find your card and use it while you look. If you did indeed lose the card, let us know and we’ll block it and issue you a new card number.*
If you suspect your card has been stolen, we are here to help. If you report suspicious activity to us we will stop further use of the impacted card, replace it and issue a new card number at no cost to you.
Don’t get burned this summer; Take these small easy steps to protect yourself from fraudsters… and don’t forget that sunscreen!
*There is a fee associated with lost cards.